Terms and Condition

Welcome! In visiting this website, you agree to accept the following terms and conditions of WB Sweetners, LLC. (hereafter referred to as “Sweetly Stevia” “Us,” “We”). As used herein, "You" and "Your" refers to any individual, company or legal entity that accesses or otherwise uses the Site. Please read each section carefully to fully understand the conditions and business practices of Sweetly Stevia.

Sweetly Stevia may modify these Terms and Conditions at any time. The amended terms will be effective upon posting on the Site. Your continued use of the Site and/or the Services constitutes Your assent to such amended terms and Your agreement to be bound thereby. Sweetly Stevia may, but is under no obligation to, provide You notice of such modifications to these Terms and Conditions via email or other communication.

Use of Site and Site Material

Personal Non Commercial Use Only. Except as expressly stated herein, this Site is provided for Your personal noncommercial use only. You agree not to copy or use Sweetly Stevia's content in any way that infringes on anyone's intellectual property rights. You may not use any name, brand, logo, design, slogan or other designations Sweetly Stevia uses in connection with its products and services. Any copying, republication or redistribution of Sweetly Stevia content is expressly prohibited without prior written consent of Sweetly Stevia.

Prohibited Uses

You are prohibited from using this Site in any malicious or unlawful manner, including but not limited to posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material or any material that could constitute or encourage unlawful conduct. You will not take any action that imposes an unreasonable or disproportionately large load on Sweetly Stevia’s infrastructure, including but not limited to transmitting spam or using other such unsolicited mass emailing techniques.

You agree not to tamper with the software or functionality of the Site and Services and not to introduce any material into the Site or the Services that contains any viruses, time bombs, Trojan horses, worms, cancelbots or other computer programming viruses that may damage, interfere with, intercept or expropriate any system, data or information. Likewise, You must not reverse engineer any of our applications. You are responsible for taking all reasonable precautions necessary to ensure the security and integrity of Your system.

You may not take any action, or omit to take any reasonable action, which would constitute an invasion of privacy of any other user of the Site or Services in any applicable jurisdiction. You will not misrepresent Yourself or capture data. Use or distribution of tools designed for compromising privacy or security is strictly prohibited.

Accuracy of Information and Billing

You agree to provide current, complete and accurate purchase and account information for all purchases made on our Site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that We can complete your transactions and contact you as needed.

We reserve the right to refuse any order you place with Us. We may, in Our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that We make a change to or cancel an order, We may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Personal Information

Your submission of Personal Identifying Information (“PII”) through Our Site is governed by Our Privacy Policy.

We do not sell your information or use it for anything other than our internal identification records.

Ownership of Intellectual Property

Sweetly Stevia is an owner of the copyright to all material and the trademarks, service marks, and trade dress (collectively referred to as "Intellectual Property") displayed on and from this Site. Notwithstanding any other term or condition in this agreement, Sweetly Stevia retains its ownership rights to all Intellectual Property on this Site and all material on and from this Site. Nothing on this Site should be construed as a license to use the Intellectual Property. Your use of the Intellectual Property on this Site is strictly prohibited and nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent, trademark, copyright or other proprietary right of Sweetly Stevia. All rights reserved.

Indemnification

You agree that you will defend, indemnify, and hold Sweetly Stevia and its subsidiaries, affiliates and their directors, agents, members, officers, shareholders, co-branders, or other partners, employees, and Ad partners harmless from any sort of liabilities, actions, losses, damages, demands, or claims, including reasonable attorneys' fees, expenses and costs, made by any third party directly or indirectly related or arise from (a) content you have provided to the Website or transmit, or may obtain through the Service, (b) Your usage of the Service, (c) any connection You may have to the Service. (d) the violation of this Agreement on your part, (e) the violation of the rights of another, or (f) your failure to perform your obligations hereunder. If you incur an obligation to provide indemnification pursuant to this provision, we hold the ability to, in our sole and absolute discretion, control the disposition of any Claim at your sole cost and expense. Without limitation of the foregoing, you may not compromise, settle, or in any other sort of manner dispose of any Claim without our expressed consent.

Disclaimer of Warranty and Limitation of Liability

SWEETLY STEVIA USES REASONABLE SAFEGUARDS TO ENSURE SAFE, UNINTERRUPTED SERVICE, BUT THIS SITE AND THE SERVICES ARE PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS. SWEETLY STEVIA MAKES NO WARRANTIES OR REPRESENTATIONS THAT THIS SITE OR THE SERVICES WILL BE ERROR-FREE, SECURE OR UNINTERRUPTED. SWEETLY STEVIA ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY DAMAGE TO YOU, YOUR COMPUTER, OR YOUR OTHER PROPERTY, DUE TO YOUR ACCESS TO, USE OF, OR DOWNLOADING OF THIS SITE, OUR SERVICES OR ANY MATERIALS PROVIDED ON THIS SITE.

SWEETLY STEVIA MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE ACCURACY, COMPLETENESS OR TIMELINESS OF THE MATERIAL, INFORMATION OR PRODUCTS PROVIDED ON THIS SITE. SWEETLY STEVIA ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS ON THIS SITE.

NEITHER SWEETLY STEVIA NOR ANY OF ITS AGENTS, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THIS SITE IS LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS TO, OR USE OF, THIS SITE OR ANY MATERIAL, INFORMATION OR PRODUCTS FROM THIS SITE. WITHOUT LIMITING THE FOREGOING AND TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE AND THE MATERIAL, INFORMATION AND PRODUCTS PROVIDED ON THIS SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON INFRINGEMENT.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS AND LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Medical Disclaimer

The contents contained herein are for informational purposes only and are not to be, and should not be used in substitute of professional medical advice, diagnosis or treatment. Consult a healthcare professional for your medical conditions.

Links and Third Parties

Sweetly Stevia may contain links to other websites on the Internet owned and operated by third parties. We have no control of the information, services, or products available on these third party sites. The inclusion of links to these sites is not meant to imply our endorsement of the website, or any association with the website owners/operators. Because we maintain no control over such websites and resources, you are in agreement that we are not responsible or liable in any way for the availability or the operations of these external websites.

We are not responsible or liable for any material located on or available on these websites for the protection of your data by third parties; once you leave our site we cannot guarantee the protection or safety of information elsewhere. Should you participate or have dealings with any in way, participations in promotions offered by advertisers on the Website, and this includes the payment and delivery of these goods or services, and any other terms, conditions, warranties, or representations associated with these dealings and/or promotions, such interactions are between you and the applicable advertiser/third party. You are agreeing that we shall not be responsible or whatsoever liable, directly or indirectly, for any loss or damages caused by the usage or reliance on any such material available on or through any site or dealings or promotions.

Content Submission/Use of Information

Sweetly Stevia welcomes Your comments and suggestions on this Site and products, but Sweetly Stevia does not seek to solicit any confidential or proprietary ideas, suggestions, materials or other information relating to developing, designing, redesigning, modifying, manufacturing or marketing its products or any new products. Excluding Your Personally Identifiable Information ("PII"), which is subject to the Privacy Policy, and excluding any information or other materials that are or may be considered illegal to possess or own, any information that You send or submit online to Sweetly Stevia or to business partners working on behalf of Sweetly Stevia, including but not limited to feedback, data, questions, comments, suggestions, or the like ("Submissions"), shall be deemed non-confidential and the property of Sweetly Stevia.

Your submission of such information shall constitute an assignment to Sweetly Stevia of all worldwide rights, titles, and interests in the Submissions, including the right to use, reproduce, modify, disclose and distribute the Submissions without limitation. Sweetly Stevia shall be free to use any ideas, concepts, know-how or techniques contained in the Submissions for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products which incorporate or otherwise rely upon such information, and will not be liable for any use or disclosure of such Submissions.

By submitting a Submission, You warrant that Sweetly Stevia may publish such Submission, use it as part of its operations, and incorporate its concepts in Sweetly Stevia products without liability or compensation to You. By submitting a Submission, You represent that You have proper authorization to enter into and agree to these Terms and Conditions.

Applicable Law

Any dispute arising out of Your use of this Site or material from this Site shall be resolved according to the laws of the State of New York, United States of America, without giving effect to that state's principles of conflicts of laws. The federal and state courts of the State of New York shall have exclusive jurisdiction over all claims.

Termination

Your access may be terminated by Sweetly Stevia at any time and for any reason or for no reason. You shall have no recourse and Sweetly Stevia shall have no liability with respect to any such termination. All provisions of these Terms and Conditions relating to warranties, confidentiality obligations, proprietary rights, limitation of liability and indemnification obligations shall survive the termination or expiration hereof.

At Sweetly Stevia®, our commitment to quality and service is 100% absolute. Our goal is to ensure your complete satisfaction. If, for whatever reason, you are dissatisfied with your purchase, you can return it within 30 days of purchase date subject to the conditions below. Claims for missing items or items damaged in transit must be received within five business days of receipt of merchandise.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow 2-3 weeks for the refund to be reflected in your bank account. If you don’t receive your refund after that time period, contact us so we can look into it.

Exchanges

If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed.

  • Authorization to return must first be obtained, please email us at contact@sweetlysteviausa.com
  • All returned or exchanged items must be in new condition, unopened in the original factory-sealed packaging.
  • The refund will be for the item only, customer pays shipping.

How to return or exchange an item:

Only unopened items in the original factory-sealed container are eligible for a refund. In order to return an item you need to first obtain authorization to return, please contact us at contact@sweetlysteviausa.com.

Once you receive the return authorization simply return the unopened items in the original factory-sealed packaging. The refund will be for the item only less the shipping charge. Please place the packaging into a shipping carton and do not place stickers or shipping labels on the original manufacturer’s package. If you received a label in the email, print the label and tape it to the carton.

Include a copy of your invoice with the item you are returning and send to:

Sweetly Stevia USA
196 Bridgeville Road, Monticello, NY 12701
Attn: Returns Department

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For your protection, we suggest you pack your items carefully and send your returned items insured, we are not responsible for lost or damaged packages.

Please allow up to 6 business days after we receive the package for your return/exchange/refund to be processed. An email confirmation will be sent to you once the return is processed.

Damaged & Incorrect Items:

We do our best to package your products so they will arrive to you in excellent condition. Unfortunately, once the package leaves our warehouse, it goes through many hands and products may shift causing unintentional damage. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions. Please do not discard the damaged product(s) and retain the original box and packaging as inspection is often required by the carriers.

Claims for missing, Incorrect or damaged items must be received within five business days of receipt of merchandise.

Questions

Any questions regarding these Terms and Conditions should be sent to info@sweetlysteviausa.com